The Highlight of Our Week: A Customer Love Letter Addressed to Klaviyo
At Klaviyo, our mission is to help our customers grow. Whether that’s through the dedication of our customer success and support teams, the educational content our academy team creates, the guidance of our product experts, or the relentless planning of events (both in-person and now virtual) from our marketing team, we’re constantly striving to provide value to you—and this just skims the surface of all the amazing contributors at Klaviyo.
But this year, the world shifted. As the coronavirus became more prominent in our everyday lives, everyone has had to adjust to a new normal. For Klaviyo, this has meant working from home, seeing less of our co-workers on a daily basis, and most dominantly, facing new obstacles when it comes to helping our customers.
Everyone has taken on new challenges with our mission in mind. But, honestly, in times like these, sometimes it’s hard to know if you’re on the right track.
That’s why, when we received this letter from a customer recently, it meant the world to us:
This letter is why we do what we do.
Every day, we are grateful for our Klaviyo community. But it’s things like this that really move us.
We’re incredibly proud to be a resource to our customers and thankful to hear that you’re impacted by our hard work. We’re honored that anyone we’ve worked alongside would take the time out of their day to write us this letter and share such thoughtful sentiments about their experience with our team. It’s not only brightened our days, but it’s brightened our spirits.
We want to take this opportunity to not only thank this customer for making our week, but to thank all of our customers for being incredible leaders, innovators, and partners when we come together. You are our inspiration and our motivation.
We also want to take this opportunity to reiterate: we are here for you every step of the way—when your sales are up or down, when times are good or bad. We’re all in this together, now and forever.
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