To drive growth you need to build strong relationships with customers by listening for, collecting, and storing all of their important information.
For deeper customer insights that accelerate your business’ growth, you need resources to help you analyze trends and uncover opportunities.
Only when you have listened to and analyzed your customers can you truly communicate more personally and stand out from the competition.
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Bret Williams is Co-Founder and Managing Partner of novusweb llc, an Austin-based ecommerce agency focused on serving SMB merchants. Mr. Williams has written several published books on ecommerce and is a frequent speaker and instructor on ecommerce.