At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
As the Director of Product Operations at Klaviyo, you will be the operational backbone of our high-growth SaaS business, driving the seamless execution of our B2C CRM product suite.
You’ll be the connective tissue for product development and delivery at scale—optimizing end-to-end product processes, establishing a single source of truth for progress, driving operational excellence, and enabling our product organization to deliver maximum customer impact. You’ll lead a talented team and work cross-functionally with Product, Engineering, Design, Customer Success, Marketing, and Executive Leadership to ensure rigorous execution, transparency, and alignment across the organization.
How you’ll make a difference:
- Own and evolve Product Operations: architect, optimize, and manage the frameworks, processes, and tools underpinning how Product teams at Klaviyo operate—from strategic planning to execution and release. Drive Klaviyo’s Product team to be a world-class, AI-first organization.
- Drive transparency and execution: partner across the R&D organization to ensure clear prioritization, alignment, and visibility on roadmaps, key initiatives, and OKRs.
- Building a single view: establish and maintain an up-to-date product roadmap and reporting system to serve as the single source of truth for all product progress, decisions, and tradeoffs. Develop and manage dashboards, KPIs, and reports to track progress, resource allocation, and product performance.
- Enable high-quality delivery: lead initiatives that improve product quality, release velocity, and cross-team collaboration; establish metrics and reporting that track and improve team performance.
- Empower Product teams: build tools, standards, and rituals that enable the Product organization to focus on what they do best—delivering impactful features and delightful customer experiences.
- Customer-centric operations: ensure the voice of the customer is embedded in all product processes, collaborating with CX, Sales, and Marketing to close feedback loops and inform prioritization.
- Operational data & insights: develop and socialize operational dashboards that illuminate bottlenecks, productivity, product usage, and inform strategic decisions at the executive level.
- Lead & grow the team: recruit, develop, and mentor a high-performing Product Operations team; foster a culture of excellence, experimentation, and continuous improvement.
- Continuous improvement: instill a philosophy of learning, agility, and outcome-orientation by proactively identifying inefficiencies and leading change initiatives.
Who you are:
- 10+ years of experience in product operations, program management, or business operations roles supporting SaaS product organizations (B2B/B2C); prior experience with scaling product ops at a high-growth tech company required.
- Proven success driving operational excellence, process optimization, and/or change management in complex, cross-functional environments.
- Demonstrated ability to coordinate rigorous execution across Product, Engineering, Design, and other cross-functional teams.
- Deep experience establishing and maintaining a single source of truth for product progress, resource management, and decision documentation.
- Strong analytical, communication, and stakeholder management skills—can build trust and influence at all levels, including executives.
- Data-driven mindset with the ability to synthesize insights and drive measurable results.
- Expertise in implementing structured decision-making frameworks (e.g., RAPID) to drive clarity and accountability.
- Experience with modern product management tools (e.g., Jira, Productboard, Coda, analytics platforms).
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.