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Learning resources for ecommerce marketers

Explore our library of free downloadable resources for ecommerce marketers that cover email marketing, SMS marketing, marketing automation, data privacy, and more.

10 predictions that will redefine marketing & service in 2026

The future of customer experience won’t be “more AI.” It’ll be more human. Explore Klaviyo’s boldest predictions for how voice, wearables, AI agents, emotional intelligence, and creative reinvention will transform how brands connect, convert, and serve consumers in 2026.

Abstract design with various patterned rectangles and a central black flag icon on a red background.

What do 2026 benchmarks reveal about your brand?

Is your marketing strategy hitting the mark? Gauge what’s working—and what needs work—with our 2026 Omnichannel Benchmark Report. It breaks down the latest trends and takeaways across industries, based on data from 110,000+ brands.

Klaviyo 2026 Benchmark Report cover with two people reviewing a document.

Featured resources

Magazine spread featuring a model in a black dress and a cover titled "Behind the Brands: Australia + New Zealand 2026 Edition" by Klaviyo.

Go behind the brands and get growing

In the 2026 edition of Behind the Brands, we take you inside the strategies of companies that are redefining the customer experience with Klaviyo.
Holiday marketing campaigns calendar for 2026 by Klaviyo, featuring key months: April, May, September, November.

The ultimate 2026 marketing calendar

You’ve got big goals for the year ahead. We’ve got the plan to keep you ahead of the game.
Klaviyo service book cover with a laptop displaying a customer interface. Text: "Reimagining customer service: From cost center to growth engine.

Turn customer service into a sales powerhouse

Discover the new tactics and tools today’s top brands are using to modernise, offer proactive support, and make more money.
The Klaviyo AI shopping index cover with star patterns and text about AI-first shopping journeys.

Does your brand click with AI-native shoppers?

Find out how AI-aided shopping is shaping new consumer expectations, and learn how your business can adapt to stay ahead of the curve.
Forrester report titled "Shared Goals, Separate Systems" with a green abstract cover design.

Forrester Report: Shared Goals, Separate Systems

Discover why unified tools for marketing and customer service are crucial for business growth. Forrester’s report, Shared Goals, Separate Systems, provides key insights and highlights the benefits of a single platform approach like Klaviyo for modern businesses.
Klaviyo booklet titled "Why WhatsApp is the future of ecommerce messaging" with a flag icon on the cover.

Why WhatsApp is the future of ecommerce messaging

Discover how the world’s most popular messaging app is reshaping the customer journey and how your brand can take advantage.

Foundational marketing strategy

Advanced marketing strategy

Ready to move on from the basics? These resources help marketing teams as they grow and want to reach new levels of customer experience excellence.


The advanced email marketing playbook

Scalable email marketing tactics to personalise, optimise, and automate your strategy for more revenue, more ROI, and more profitability.


The power of unified email and SMS marketing

Ready to unite your cross-channel marketing strategy? Learn the importance of centralising data for more customer loyalty and control over your brand’s growth.


The complete guide to email deliverability

This is about your technology, your reputation, and your options when it comes to landing in the inbox––in the right folder––every single time.


RFP template: 122 questions to ask when evaluating vendors

All the questions ecommerce marketing teams need to consider when putting out an RFP—all to help you standardise your evaluation criteria against a handful of vendors.


Retention marketing: Balance loyalty and acquisition

Learn how to efficiently balance customer acquisition and retention to ensure you attract and keep customer attention—even in today’s pressure-cooker economy.

Ecommerce sector guides

Discover email and SMS marketing best practices, trends, and examples for your unique ecommerce industry.

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