Turn points into purchases
Customers can see available rewards, offers and loyalty balances right in Customer Hub, making it easier to redeem points while they shop.
One hub for every customer experience
Drive loyalty and revenue by giving every shopper a personalised on-site experience. Orders, loyalty, recommendations and support, all in one place.
Trusted by 205,000+ brands
Convert during the visit, not afterwards
Help returning shoppers pick up where they left off with quick reorders, recently viewed items and tailored recommendations.
Help without the hasslehe optimising for you
Self-service handles the simple questions, while agents get the context they need to resolve the complex ones faster.
A shopfront that actually pays attention
Turn shopper activity into experiences that feel more relevant, more personalised, and far more likely to convert.
Create a personalised destination for customers with Customer Hub, or bring that same personalisation directly into your storefront with favourites, banners and tailored content.
Personalise your site
Create a personalised destination for customers with Customer Hub, or bring that same personalisation directly into your storefront with favourites, banners and tailored content.
Bring shoppers back
Turn anonymous and known shopper activity into revenue. Send favourites, wishlists, and product views back into Klaviyo to trigger personalised flows and campaigns that bring shoppers back to buy.
Customise every visit
Personalise every shopping experience based on what customers view, browse and buy—from first-time visitors to loyal VIPs, even when they're not logged in.
Flexible pricing that suits your needs
Visit the pricing page to see all the products and features available to help you create smarter customer journeys and longer-lasting relationships.
Free 30-day trial
Customer Hub
A personalized destination on your site where customers can self serve and find offers.
Self-service that builds loyalty
Deliver a support experience that starts with self-service, scales with AI, and transitions seamlessly to your team when needed.
Give customers one place to check orders, start returns, manage subscriptions, access loyalty details and find instant answers with embedded FAQs.
One experience
Give customers one place to check orders, start returns, manage subscriptions, access loyalty details and find instant answers with embedded FAQs.
Always-on support
Add an AI-powered Customer Agent for 24/7 web chat, instant FAQs and seamless handover to Helpdesk when needed.
Customer Spotlight
Fast setup meets full flexibility
Get up and running fast
Get Customer Hub live fast with pre-built content blocks, plug-and-play integrations, and an intuitive editor that’s easy to work with from day one.
Make it feel like your brand
Customise your Customer Hub in just a few clicks, or use advanced CSS controls for a more tailored experience.
See what’s working
Track revenue growth, self-service interactions, and order value with real-time dashboards.
Sync with your shopfront
Built for Shopify and WooCommerce, with Salesforce Commerce Cloud coming soon.
Additional Customer Hub resources
Build a CX strategy that actually drives growth
Learn how to increase CLV with a smarter, more connected CX strategy—built on real data and real results.
Get live Customer Hub training
Register for live training to get started faster.
Shopper expectations are on the rise
Is your CX keeping up? Discover how to turn fragmented journeys into connected, revenue-driving experiences with Klaviyo.
Customer Hub FAQs
What is Klaviyo Customer Hub?
Customer Hub is a signed-in consumer experience on your brand's online store that acts as a one-stop destination for managing the customer journey, from discovery to purchase to support.
What features does Customer Hub include?
Customer Hub brings together order management, loyalty, subscriptions, product recommendations, FAQs, live chat and help desk integrations in one place, with the option to add an AI-powered Customer Agent for 24/7 support.
Can I connect Customer Hub to my existing apps?
Yes, Customer Hub connects with the apps you rely on, including loyalty, subscriptions, shipping, returns and support tools, bringing everything together in one seamless experience for your customers.
Does Customer Hub support multiple languages?
Yes, Customer Hub is multilingual, with both the in-app interface and the consumer-facing experience available in multiple languages so brands can serve global audiences.
How quickly can I launch Customer Hub?
Customer Hub can be launched in minutes using pre-built content blocks, an intuitive editor and plug-and-play integrations, with no coding required.
How does Customer Hub help drive revenue? Klaviyo email marketing cost?
Every click, favourite, and view in Customer Hub feeds back into Klaviyo to trigger flows and campaigns, while personalised recommendations, coupons, and loyalty rewards turn each visit into a revenue opportunity.
What e-commerce platforms does Customer Hub support?
Customer Hub works with Shopify (including headless storefronts) and WooCommerce, with additional e-commerce platforms, such as Salesforce Commerce Cloud, coming soon.
What can I personalise on my site with Customer Hub?
Personalisation appears in a few places. Inside the Hub, customers see a tailored experience based on their profile—personalised recommendations, loyalty status, order history, and relevant offers. Beyond the Hub, you can display personalised banners anywhere on your storefront to greet VIPs, promote targeted offers, or show time-sensitive messaging to specific segments—no code required. And soon, you'll be able to embed personalised product recommendations, content blocks, and UGC directly on any storefront page, from homepages to PDPs.