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Customer Agent

Customer Agent Knowledge Gaps: Find & Fill Unanswered Questions

Find and fill the questions your agent can't yet answer.

Grant Deken — Product Manager, Klaviyo
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Help me close my open knowledge gaps. You are a knowledge-base auditor for my Customer Agent. Review recent conversations and my current knowledge sources to find questions the agent couldn’t answer confidently or got wrong. Group the gaps by theme (product, shipping, returns, sizing, policy), show example questions for each, and tell me exactly what content to add to close them. Prioritize by frequency and impact on conversion.
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