Support is now Available via Live Chat

We’re happy to announce that we’ve added another way to get help when using Klaviyo.

Starting today, we now offer live chat support to our paying customers. Live chat has been a frequently requested service and we are excited to make it available to customers. Some feedback we have heard is that our customers want to ask questions and get solutions with the support team in real-time. Live chat is the best way to have these conversations. Whether you have questions, compliments, or complaints, we want to hear more from you.

To begin, Live Chat is available from 9am-5pm ET Monday through Thursday, and 9am-4pm ET on Fridays and can be accessed through the Support area of Klaviyo for paying customers.

Email support will remain an option, and we’re adding hundreds of new articles and videos to our updated knowledge base at

Email support is available between 6am-10pm ET on weekdays and 10am-4pm ET on weekends

In addition, our Product Education Team holds weekly office hours, provides live demos of Klaviyo features, and conducts an extended question and answer session.. The list of topics and features will, of course, grow over time.

Check out the new digs: Klaviyo’s new and improved interface

Build beautiful campaigns faster with Product Blocks

Feature Spotlight: A Look Into Lists & Segments

.yuzo_related_post img{width:260px !important; height:250px !important;}
.yuzo_related_post .relatedthumb{line-height:16px;background: !important;color:!important;}
.yuzo_related_post .relatedthumb:hover{background:#ffffff !important; -webkit-transition: background 0.2s linear; -moz-transition: background 0.2s linear; -o-transition: background 0.2s linear; transition: background 0.2s linear;;color:!important;}
.yuzo_related_post .relatedthumb a{color:#323b43!important;}
.yuzo_related_post .relatedthumb a:hover{ color:}!important;}
.yuzo_related_post .relatedthumb:hover a{ color:!important;}
.yuzo_related_post .yuzo_text {color:!important;}
.yuzo_related_post .relatedthumb:hover .yuzo_text {color:!important;}
.yuzo_related_post .relatedthumb{ margin: 0px 0px 0px 0px; padding: 5px 5px 5px 5px; }

jQuery(document).ready(function( $ ){
//jQuery(‘.yuzo_related_post’).equalizer({ overflow : ‘relatedthumb’ });
jQuery(‘.yuzo_related_post .yuzo_wraps’).equalizer({ columns : ‘> div’ });

Back to Blog Home
Get email marketing insights delivered straight to your inbox.