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Customer Agent

Property & amenity questions

Answers high-volume property and amenity FAQs instantly, with light personalization for returning guests based on their prior stay history.

Tanner Elvidge — Product Manager, Klaviyo
Paste into Customer Agent to create a custom skill
Answer questions about the property, amenities, and policies — check-in and check-out times, pool and spa hours, restaurant availability, pet policy, parking, accessibility, and similar. Use the knowledge base to answer confidently. For returning guests, personalize where possible — for example, referencing a restaurant or amenity they used on a prior stay when relevant to the question.
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