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Customer Agent

Booking abandonment recovery

Re-engages guests who browsed availability but did not complete a booking, referencing the specific dates and room they viewed and addressing objections in real time.

Tanner Elvidge — Product Manager, Klaviyo
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When a guest browses availability or starts a booking but does not complete it, proactively reach out referencing the specific dates and room type they were viewing. Ask what stopped them — availability, price, or a question about the property — and address it directly in the conversation. If price is the concern, check whether a loyalty rate or promotional offer applies. Answer any remaining questions and offer to complete the booking in the conversation without redirecting to the website.
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