Which AI customer service tactics are actually worth it?

We asked 8,000 global consumers to weigh in on the good, the bad, and the sloppy. Our top takeaway: smart service strategies start with a deep understanding of your audience. Plan your next moves with our AI Customer Service Playbook, featuring tailored tactics that resonate with 4 new consumer personas.

In this playbook, you’ll find:

• Our guide to the AI Enthusiast, AI Evaluator, AI Skeptic, and AI Holdout personas
• Data-backed tactics that resonate with each mindset
• Our latest data on what AI-era consumers actually want from brands