Introducing Klaviyo’s New Knowledge Center

klaviyo knowledge centerToday, we are excited to launch Klaviyo’s new Knowledge Center. Our new and improved docs site features an enhanced search function, which will make it quicker and easier for you to get answers to any question. We have also reorganized and consolidated our existing articles and added new ones — right from the homepage, you can now dive into any topic and view how-to guides as well as documented best practices. Here at Klaviyo, we’re committed to providing the resources and support our customers need to leverage all that our platform has to offer. Our new Knowledge Center is designed to not only help you get answers fast when you hit a roadblock — here, we’ll also be spotlighting new Klaviyo features and building out our repository of best practice examples and guides.

What’s different?

We’ve streamlined the layout of our Knowledge Center and taken our documentation to the next level with updated and added content. On the homepage, new Klaviyo users will be able to get up to speed quickly by exploring our Getting Started Guide, glossary of key terms, as well as the Klaviyo blog (which is filled with best practice tips!). If you have a specific question, you can simpy start typing into our search bar — using predictive technology, our search will begin to populate relevant articles in seconds.

klaviyo knowledge center

If you are curious about a specific Klaviyo feature, you will find that we have organized our articles into key topics. Within each topic, there are no hidden articles and all content is organized into intuitive subcategories. From any given article, you can view related articles, navigate backwards, or choose to use the search bar that will remain at the top of your screen at all times.

klaviyo knowledge centerNew and trending articles are also displayed on the homepage. Here, you can check out topics that others have found interesting and stay up-to-date on new Klaviyo features as they get released.

klaviyo knowledge center

How is it better?

Klaviyo’s new Knowledge Center allows you to find answers to your questions in a more efficient manner. The streamlined design, new organization, and predictive search bar all work to provide a more fluid, user-friendly experience. Since all articles are now organized by topic, you will be able to find the information you need even if you’re not completely sure what you’re looking for.

Conclusion

We hope you find our new Knowledge Center helpful and, as always, welcome any feedback you may have. Our Success Team worked hard to design a site that anticipates both the questions you may run into as you set up your Klaviyo account for the first time, as well as the advanced questions you may have as you become a more sophisticated Klaviyo user. We’re also committed to keeping our knowledge base up-to-date and growing with new articles and video guides every month. To see our new Knowledge Center for yourself, head over to docs.klaviyo.com.

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