3 Steps to Organize Your Email List
As your business grows, so too will your email list. If you’re following our list growth best practices, odds are your list is growing pretty quickly too, which is great! The thing is, the faster your list grows, the easier it is for your contacts to become disorganized. When you add a number of different lists and segments to the mix, things can get out of hand quickly. Follow these three steps to make sure your email list stays neat and tidy.
1. Periodically Clean Your Email List
Spring cleaning doesn’t just mean dusting off the top of your bookshelf or power-washing your driveway. Your email list is constantly in a state of flux — people subscribe and unsubscribe every day (if you’re marketing properly, one happens more frequently than the other). Plus, not all the email addresses you accrue are going to be valid, and the larger your email list overall, the more invalid email addresses you’ll have.
Every six months or so, you should create a segment of subscribers who haven’t opened one of your emails within six months of signing up and haven’t made a purchase. Frequently emailing subscribers who aren’t opening your emails increases your risk of being marked as spam, since some email clients, like Gmail, learn to filter emails into the spam folder based on whether or not an individual typically opens emails from this sender.
These inactive subscribers should be removed from your active mailing list and given special attention. If you keep sending them emails they aren’t opening, you risk having them unsubscribe altogether. Try using a win-back flow to re-engage these subscribers.
To learn more about the logistics of cleaning your email list, check out our list cleaning doc.
2. Remove Suppressed Subscribers from Your Segments
Suppressed subscribers are subscribers who have unsubscribed or hard bounced, usually because their email address is invalid. In all of the segments you send to, you should have a condition that removes suppressed contacts. While Klaviyo won’t send to suppressed contacts to minimize your risk of spam complaints, removing suppressed subscribers from your segments will give you a more accurate headcount of who’s getting your emails.
3. Use Folders to Keep Your Lists and Segments Organized
As you become more sophisticated in your email marketing strategy, you’ll start to accumulate a large number of lists and segments. Some may be one-off segments that you only sent one campaign to, but odds are you reuse the same few segments frequently.
Organizing segments and sub-segments into folders based on their purpose will help you keep them straight. For example, you may have your master newsletter list, a master newsletter segment that excludes your suppressed subscribers, a daily newsletter segment based on your subscribers’ preferences, and so on. You can easily have upwards of five segments for the same purpose, so keep them organized using folders.
A healthy email list requires a little bit of maintenance. Now that spring has sprung, take some time to clean and organize your contacts, list, and segments. Make sure you’re not sending to people who aren’t interested or don’t want to receive your emails, since this will increase the chances of these people unsubscribing (or worse, marking you as spam). While this organization will take some time upfront, it will make life easier for you in the long run.